Our Return Policy
We always strive for perfection and complete customer satisfaction. As all items are handcrafted, not machine mass produced, no two items will ever be the same.
Our return policy lasts 7 days. If 7 days have passed since you received your purchase, unfortunately we can not offer you a refund or exchange unless previously discussed.
Items MUST be returned in the same condition you received them in and the original packaging (shipping boxes may be different)... Refunds will be sent once the return has been received and approved by Comstock Heritage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of time
(per card holder agreement)
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
To contact us about returns please call us at 775-882-8500 or email us at [email protected].
Please do NOT ship your items back without contacting us first.
Custom items are a case-by-case basis returns or exchanges. Items containing words, initials, any lettering, custom brands, figures etc. are NOT able to be returned or exchanged whatsoever...
If it is only a short inscription on the back, they may be considered for returns.
No custom leather products may be returned or exchanged if they have an inscription.
However, items may be adjusted if possible, at the expense of the customer.
To be eligible for a return, your item/items must be unused and in the same condition that you received it/them in. They must also be in the original packaging (shipping box can be different)
Additional non-returnable items include but are not limited to:
Worn belt straps
Customized pieces
Gift cards
Artwork
We only replace items if they are defective or damaged when they arrive. If it was due to shipping, please contact your local FedEx.
If you need to exchange something, please call us at 775-882-8500 or email us at [email protected].
Please do NOT ship your items back without contacting us first.
If you wish to return or exchange something, please call us at 775-882-8500 or email us at [email protected].
Please do NOT ship your items back without contacting us first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live and types of shipping used, your exchange/return time will vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As a company, we typically use FedEx Express for our shipments. If you would like us to send you a prepaid label, please contact us so we can arrange payment for you.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This ONLY APPLIES to items marked SALE on the website, before discounts.
If you made your purchase with a discount code, they are eligable for return or exchange at the price you paid for the items. You will not get the full price back in return, but the price that you paid.